Frequently asked questions

Flight compensation? Get the answers.

Clear answers on payouts, fees, timelines and what happens next.

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Traveler looking for information about flight compensation

Eligibility and compensation

Understand which journeys may qualify, what can affect eligibility, and how compensation is assessed.

Explore flight compensation and passenger rights

Process

How the claim process works

Know what happens from your first eligibility check through to the final outcome of your claim.

Fees

Fees and payout

Understand Travaro’s no-win, no-fee model, how the service fee works, and how you receive your payout.

Timelines

Timelines and progress

Understand what can affect the time a claim takes and how Travaro keeps you informed along the way.

Authorization

Authorization and account

Understand how Travaro acts on your behalf and how to access and manage your claim.

Data & privacy

Data and privacy

Understand what information Travaro uses, why it is needed, and how privacy-related requests are handled.

Ready when you are

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Flight compensation? Get the answers.

Eligibility and compensation

How much compensation could I receive?

Which flights may qualify for compensation?

What types of flight disruptions can Travaro help with?

Which passenger-rights frameworks does Travaro support?

How delayed does my flight need to be?

What are extraordinary circumstances?

How far back can I claim?

How the claim process works

How does the Travaro claim process work?

What happens after I submit my claim?

What documents might I need?

Do I need to contact the airline myself?

Can I track my claim status?

What if Travaro needs more information from me?

What happens if the airline rejects the claim?

Can I claim for more than one passenger?

Fees and payout

What is Travaro’s service fee?

Are there any additional Travaro fees?

When is Travaro’s fee deducted?

How will I receive my payout?

Can I claim directly with the airline instead?

Timelines and progress

How long can a claim take?

Can I help keep my claim moving?

When would I receive my payout?

Authorization and account

What am I authorizing Travaro to do?

Can I withdraw my authorization?

How do I access my claim later?

Data and privacy

What information does Travaro collect?

How is my information used?

How does Travaro protect my information?

Can I request my data to be deleted?

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