Flight disrupted in Mexico? Get at least 25% of your ticket price in compensation.
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At least 25% applies to qualifying airline-responsible cancellations or delays over four hours; your available remedies matter.
Coverage
Mexico Civil Aviation Law
Eligibility depends on the facts of the journey you submit.
Quick answer
Could your flight qualify?
You may have compensation or other remedies when a delay or cancellation is attributable to the airline, or when you are involuntarily denied boarding because of overbooking. Mexico's rules use waiting-time thresholds and percentages of the ticket price rather than one universal fixed compensation amount.
On this page
Passenger rights
Which flights can be covered?
Mexico's passenger protections apply through the Civil Aviation Law and the compensation policies registered by airlines operating passenger air services under the Mexican framework.
Passenger rights apply to air transport services governed by Mexico's Civil Aviation Law.
Airlines operating in Mexico publish compensation policies for airline-attributable delays between one and four hours.
The cause of the disruption matters because the statutory delay and cancellation compensation described here is tied to circumstances attributable to the airline.
For an international or codeshare journey, other passenger-rights systems can also be relevant depending on the route and actual operating carrier.
Flight disruptions
What types of disruption may qualify?
Delayed flight
For an airline-attributable delay, assistance begins after more than one hour, a minimum 7.5% threshold applies between two and four hours, and delays over four hours unlock cancellation remedies.
Cancelled flight
If the cancellation is attributable to the airline, you can choose among refund, first-available substitute travel with care, or travel on a later date, with compensation applying to specified options.
Denied boarding
When a flight is oversold and you are involuntarily denied boarding, the airline must provide remedies linked to the cancellation provisions after first seeking volunteers.
Missed connection
A missed connection can be relevant when an airline-attributable delay or cancellation on the booked journey causes the loss of onward travel. The itinerary and operating carrier need to be assessed.
Compensation
How much compensation could you receive?
Mexico does not use a single fixed compensation amount for every disruption. The Civil Aviation Law uses delay thresholds, minimum percentages of the ticket price and a choice of remedies after a serious delay or cancellation.
Airline-attributable flight delays
Mexico's Civil Aviation Law increases passenger rights as an airline-attributable delay becomes longer. Airlines also publish registered compensation policies for delays between one and four hours.
- Delay
- More than 1 hour and less than 4 hours
- Minimum right
- Discounts for later travel and/or food and beverages under the airline's registered policy
- Delay
- More than 2 hours and less than 4 hours
- Minimum right
- The discount or compensation must be at least 7.5% of the ticket price
- Delay
- More than 4 hours
- Minimum right
- The passenger can use the cancellation remedies, including options carrying at least 25% compensation
| Delay | Minimum right |
|---|---|
| More than 1 hour and less than 4 hours | Discounts for later travel and/or food and beverages under the airline's registered policy |
| More than 2 hours and less than 4 hours | The discount or compensation must be at least 7.5% of the ticket price |
| More than 4 hours | The passenger can use the cancellation remedies, including options carrying at least 25% compensation |
Cancellation or delay of more than 4 hours
When the disruption is attributable to the airline, the passenger can choose among the remedies established by Mexico's Civil Aviation Law.
- Passenger choice
- Refund the ticket or unused part
- What applies
- Refund plus compensation of at least 25% of the ticket or unused journey price
- Passenger choice
- Travel on the first available substitute flight
- What applies
- Alternative transport plus necessary meals, communications and, where required, hotel accommodation and airport transport
- Passenger choice
- Travel on a later date to the same destination
- What applies
- Alternative transport plus compensation of at least 25% of the ticket price
| Passenger choice | What applies |
|---|---|
| Refund the ticket or unused part | Refund plus compensation of at least 25% of the ticket or unused journey price |
| Travel on the first available substitute flight | Alternative transport plus necessary meals, communications and, where required, hotel accommodation and airport transport |
| Travel on a later date to the same destination | Alternative transport plus compensation of at least 25% of the ticket price |
The statutory percentages are minimums. For delays between one and four hours, the exact assistance or benefit can also depend on the airline's compensation policy registered with the Mexican authorities.
Eligibility
What determines whether compensation applies?
The reason for the disruption, how long the delay lasts and which remedy you choose all matter under Mexico's passenger-rights rules.
The airline must be responsible for the disruption
The compensation rules described here apply to delays and cancellations attributable to the airline. Other causes can lead to a different result.
One to four hours uses airline compensation policies
Airlines must maintain registered policies for this delay range, with food, beverages, discounts or other benefits depending on the waiting time.
Two to four hours has a minimum 7.5% threshold
Where the airline-attributable delay exceeds two hours but remains below four hours, the discount or compensation cannot be less than 7.5% of the ticket price.
More than four hours gives you cancellation remedies
You can choose a refund, the first available substitute flight with care, or travel on a later date. The refund and later-travel choices include compensation of at least 25%.
Overbooking is treated through the cancellation remedies
The airline should seek volunteers first. If you are involuntarily denied boarding, the statutory cancellation options can apply.
Itinerary changes should be communicated
The law generally requires the airline to notify passengers of a change to the booked itinerary at least 24 hours before departure when the airline has that information in time.
Important conditions
When compensation may not apply
A frustrating disruption does not automatically create the statutory compensation described on this page. The cause of the problem and the passenger's chosen remedy can change the result.
The statutory delay and cancellation compensation described here is tied to circumstances attributable to the airline.
A delay of one hour or less falls below the main delay-assistance threshold described in Article 47 Bis.
The 7.5% minimum applies to the relevant two-to-four-hour delay band rather than every flight delay.
A passenger who voluntarily gives up a seat after agreeing benefits with the airline is treated differently from someone involuntarily denied boarding.
Connecting journeys
Connections need to be assessed as part of the booked journey
Mexico's rules focus on the underlying delay, cancellation or denied boarding rather than creating a separate fixed payment simply because a connection was missed. For a connected or codeshare itinerary, the affected flight, the operating carrier, how the journey was ticketed and any other passenger-rights system that may apply all need to be checked.
Before you claim
What should you keep?
Keep the records that show the original journey, why it changed and what the airline offered.
Your booking confirmation, ticket and full itinerary.
Boarding passes or proof that you presented yourself for travel.
Airline emails, messages or app notifications about the delay, cancellation or itinerary change.
Any explanation the airline provided for the cause of the disruption.
The airline's compensation-policy information and details of any voucher, discount, refund or alternative travel offered.
Receipts for relevant meals, accommodation or transport where you had to arrange them yourself.
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