Air Transat flight disrupted? Don’t miss out on compensation.
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At a glance
Air Transat compensation guide
The airline name alone does not determine your rights. Route, operating carrier and disruption details matter.
Quick answer
Could your flight qualify?
You may be entitled to compensation for an eligible Air Transat delay, cancellation, involuntary denied boarding or disrupted connection. Flights to or from Canada can fall under the APPR. Air Transat also operates flights between Canada and the United Kingdom and European Union, so UK261 or EC261 can apply on qualifying journeys depending on the direction of travel.
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Passenger rights
Which passenger rights could apply?
Air Transat is a Canadian airline with an extensive transatlantic network. Canadian passenger-rights rules are therefore central to many journeys, but departures from the United Kingdom or European Union can also bring UK261 or EC261 into scope.
Canada
APPR
Delay/cancellation: CAD 400–1,000 · Denied boarding: CAD 900–2,400
Flights to or from Canada can fall under the APPR. Air Transat is currently classified as a large Canadian airline, so the large-carrier compensation tiers apply where the other APPR conditions are met.
Read the Canada guideEuropean Union
EC261
Up to €600 in qualifying cases
An Air Transat-operated flight departing from an EU airport can fall under EC261. An Air Transat-operated flight arriving in the EU from Canada is generally not covered because Air Transat is a non-EU carrier.
Read the European Union guideUnited Kingdom
UK261
Up to £520 in qualifying cases
An Air Transat-operated flight departing from a UK airport can fall under UK261. An Air Transat-operated flight arriving in the UK from Canada is generally outside UK261 because Air Transat is not a UK or EU carrier.
Read the United Kingdom guideMexico
Mexico LAC
Ticket-price percentages and statutory remedies in qualifying cases
Air Transat operates passenger services involving Mexico. On qualifying services governed by Mexico's Civil Aviation Law, airline-attributable delays, cancellations and overbooking can trigger statutory assistance, refund or alternative-travel remedies and percentage-based compensation.
Read the Mexico guideFlight disruptions
What happened to your Air Transat flight?
Delayed flight
A significant arrival delay may qualify depending on the route, applicable passenger-rights rules and cause of the disruption.
Cancelled flight
Cancellation rights can depend on notice timing, the reason for cancellation and any alternative journey offered.
Denied boarding
Involuntary denied boarding can create compensation, alternative travel, refund and care rights in qualifying circumstances.
Missed connection
A connecting journey booked as one itinerary may qualify when a disruption causes you to reach your final destination significantly late.
Important conditions
What can affect your eligibility?
Air Transat operates primarily international journeys, so route direction and operating carrier are especially important. Travaro checks the whole journey before determining which passenger-rights framework may apply.
The route determines the legal framework
A journey to or from Canada can fall under APPR. An Air Transat-operated departure from the European Union or United Kingdom can also bring EC261 or UK261 into scope.
Direction of travel matters
Because Air Transat is a Canadian carrier, an Air Transat-operated departure from Europe can fall under European or UK passenger-rights rules while the corresponding Air Transat-operated flight from Canada into Europe generally does not.
The operating carrier matters
An Air Transat booking can include a flight operated by another airline. The rules applying to a disrupted segment can depend on the airline that actually operated that flight.
Final arrival delay can determine compensation
For qualifying APPR delay and cancellation claims, the amount can depend on how late you ultimately arrive at the final destination shown on your original itinerary.
The cause of the disruption matters
Under APPR, fixed compensation for delay or cancellation generally requires the disruption to be within the airline's control and not required for safety. Events outside the airline's control are treated differently.
Connecting journeys need the full itinerary
If a disruption causes you to miss a protected connection, the complete booking, operating carriers and final arrival delay can all affect the assessment.
Mexico's Civil Aviation Law can apply on qualifying Mexico services
Air Transat services involving Mexico can also need to be assessed under Mexico's Civil Aviation Law, including the airline's registered compensation policy for attributable delays and the statutory remedies that apply after serious delays, cancellations or overbooking.
What to keep
Keep a clear record of the journey
Keep records showing your complete itinerary, the operating carrier, what Air Transat told you about the disruption and when you eventually reached your destination.
Your Air Transat booking confirmation and complete itinerary.
Boarding passes or other proof of travel for each flight segment.
The operating airline and flight number for each relevant segment.
Air Transat emails, text messages or app notifications about the disruption.
Any explanation provided for the delay, cancellation or denied boarding.
Details of any replacement flight or rerouting offered.
Your actual arrival time at the final destination.
Itemised receipts for reasonable meals, accommodation or local transport expenses where relevant.
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If you choose to proceed, provide the passenger information and supporting documents required for the case.
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Keep exploring
Related flight compensation guides
Canada flight compensation
Understand APPR compensation, rebooking, refunds and passenger rights for flights involving Canada.
Delayed flight compensation
See how final arrival delay, route, operating carrier and disruption cause can affect compensation.
Cancelled flight compensation
Understand how cancellation notice, alternative travel and final arrival delay can affect passenger rights.
Mexico flight compensation
Understand Mexico's Civil Aviation Law and the remedies that can apply to qualifying airline-attributable delays, cancellations and overbooking.
Check your journey
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