ANA flight disrupted? Don’t miss out on compensation.
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At a glance
ANA compensation guide
The airline name alone does not determine your rights. Route, operating carrier and disruption details matter.
Quick answer
Could your flight qualify?
You may be entitled to compensation or other passenger rights after an eligible ANA delay, cancellation, involuntary denied boarding or disrupted connection. ANA serves Canada, the United Kingdom, Europe and Türkiye, so route, direction of travel and operating carrier are important when determining which rules apply.
On this page
Passenger rights
Which passenger rights could apply?
ANA is a Japanese airline with a large international network through Tokyo Haneda and Narita. Its home country alone does not determine your passenger rights. Departure airport, destination, operating carrier, booking structure and direction of travel must all be considered.
Canada
APPR
Compensation can apply in qualifying cases
ANA operates services involving Vancouver. Canada's Air Passenger Protection Regulations apply broadly to flights to, from and within Canada, so qualifying ANA journeys can fall within APPR.
Read the Canada guideEuropean Union
EC261
€250–€600 in qualifying cases
ANA serves multiple European Union destinations. Qualifying ANA-operated flights departing from airports covered by EC261 can fall under EU passenger-rights rules. Because ANA is not an EU carrier, an inbound flight from Japan is not covered merely because it lands in the EU.
Read the European Union guideUnited Kingdom
UK261
£220–£520 in qualifying cases
ANA operates services involving London. Qualifying ANA-operated departures from UK airports can fall under UK261.
Read the United Kingdom guideTürkiye
SHY-YOLCU
TRY equivalent of €100–€600
ANA operates services involving Istanbul. Qualifying ANA-operated departures from Türkiye can therefore fall under SHY-YOLCU, subject to the applicable disruption and eligibility conditions.
Read the Türkiye guideThailand
CAAT 101
THB 1,500–4,500 in qualifying cases
Thailand's CAAT Regulation No. 101 can apply to qualifying scheduled ANA departures from Thailand. The disruption type, delay length, flight distance and other regulatory conditions determine the available rights.
Read the Thailand guideMexico
Mexico LAC
Ticket-price percentages and statutory remedies in qualifying cases
ANA operates passenger services involving Mexico. On qualifying services governed by Mexico's Civil Aviation Law, airline-attributable delays, cancellations and overbooking can trigger statutory assistance, refund or alternative-travel remedies and percentage-based compensation.
Read the Mexico guideIndia
India DGCA
Fare-based compensation subject to INR limits
India’s DGCA passenger-rights rules can apply to qualifying flights within, to or from India, including flights operated by foreign airlines. Delay may create assistance rights without a standalone fixed cash award; some cancellations, involuntary denied boarding and qualifying missed connections have separate conditions and statutory fare-based limits. The actual operating carrier, dates and disruption facts must be checked.
Read the India guideFlight disruptions
What happened to your ANA flight?
Delayed flight
A significant arrival delay may qualify depending on the route, applicable passenger-rights rules and cause of the disruption.
Cancelled flight
Cancellation rights can depend on notice timing, the reason for cancellation and any alternative journey offered.
Denied boarding
Involuntary denied boarding can create compensation, alternative travel, refund and care rights in qualifying circumstances.
Missed connection
A connecting journey booked as one itinerary may qualify when a disruption causes you to reach your final destination significantly late.
Important conditions
What can affect your eligibility?
ANA is a non-EU and non-UK carrier with a substantial long-haul network from Japan. The same airline can therefore fall under different passenger-rights systems depending on where the affected flight begins, who actually operates it and how the itinerary is structured.
Canada journeys can fall under APPR
ANA operates services involving Vancouver. Qualifying flights to or from Canada can therefore fall within Canada's passenger-rights framework.
EU departures can fall under EC261
Because ANA is a non-EU carrier, qualifying departures from EU airports can be protected by EC261. A flight departing Japan for the EU does not gain EC261 protection solely because it lands in the EU.
UK departures can fall under UK261
Qualifying ANA flights departing from the United Kingdom can fall under UK261. Direction of travel remains important because ANA is not a UK carrier.
Türkiye departures can fall under SHY-YOLCU
ANA operates services involving Istanbul. Qualifying ANA-operated departures from Türkiye can therefore bring SHY-YOLCU passenger-rights protections into scope.
Direction of travel matters
A flight departing Canada, Europe, the United Kingdom or Türkiye can have different regulatory coverage from the reverse flight departing Japan.
Tokyo connections need the complete itinerary
Many ANA passengers connect through Tokyo Haneda or Narita. Whether the flights were booked together, which sector was disrupted and the final-arrival delay can all affect the assessment.
The operating carrier must be confirmed
ANA participates in extensive international airline partnerships. Passenger-rights coverage can depend on the carrier that physically operated the affected flight rather than only the ANA flight number shown on the booking.
Thailand departures can fall under CAAT 101
Qualifying scheduled ANA departures from Thailand can be assessed under Thailand's CAAT Regulation No. 101. Delay length, disruption type, distance and other regulatory conditions still need to be checked.
Mexico's Civil Aviation Law can apply on qualifying Mexico services
ANA services involving Mexico can also need to be assessed under Mexico's Civil Aviation Law, including the airline's registered compensation policy for attributable delays and the statutory remedies that apply after serious delays, cancellations or overbooking.
India journeys are assessed under DGCA rules
Qualifying departures and arrivals involving India, and domestic flights within India, require a DGCA assessment. Delay assistance is different from capped cancellation or denied-boarding compensation; the operating airline, advance notice and alternative travel matter.
What to keep
Keep a clear record of the journey
Keep enough information to establish your complete ANA itinerary, the operating carrier for every affected sector, what caused the disruption and how it affected your final arrival.
Booking confirmation showing your complete itinerary and travel dates.
ANA flight number and every connecting-flight number.
Boarding passes or other evidence that you checked in and were ready to travel.
The actual operating carrier for every affected sector, particularly on partner-operated journeys.
Emails, SMS messages or app notifications concerning the disruption.
Replacement-flight or rerouting details if your itinerary changed.
Evidence of your actual arrival time at your final destination where available.
Any explanation ANA or another operating airline provided for the disruption.
Receipts for reasonable meals, accommodation or local transport caused by the disruption.
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Keep exploring
Related flight compensation guides
Canada flight compensation
Understand how APPR can apply to qualifying ANA journeys involving Canada.
European Union flight compensation
See when EC261 can protect qualifying ANA departures from European Union airports.
United Kingdom flight compensation
Understand when UK261 can apply to qualifying ANA departures from the United Kingdom.
Türkiye flight compensation
See when SHY-YOLCU can apply to qualifying ANA departures from Türkiye.
Thailand flight compensation
Understand Thailand's CAAT Regulation No. 101 for qualifying scheduled departures from Thailand.
Mexico flight compensation
Understand Mexico's Civil Aviation Law and the remedies that can apply to qualifying airline-attributable delays, cancellations and overbooking.
India flight compensation
See when India’s DGCA rules provide care, refund, alternative-travel rights or qualifying fare-based compensation.
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