LOT Polish Airlines flight disrupted? Don’t miss out on compensation.
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At a glance
LOT Polish Airlines compensation guide
The airline name alone does not determine your rights. Route, operating carrier and disruption details matter.
Quick answer
Could your flight qualify?
You may be entitled to compensation for an eligible LOT Polish Airlines delay, cancellation, involuntary denied boarding or disrupted connection. EC261 covers many LOT journeys, while UK261, Canada's APPR, Saudi Arabia's GACA rules or Türkiye's SHY-YOLCU rules may also apply depending on your route and actual operating carrier.
On this page
Passenger rights
Which passenger rights could apply?
LOT Polish Airlines is a Polish European Union carrier with an extensive European and long-haul network. EC261 is therefore especially important, while journeys involving the United Kingdom, Canada, Saudi Arabia or Türkiye can bring additional passenger-rights frameworks into scope.
European Union
EC261
€250–€600 in qualifying cases
EC261 is central to LOT Polish Airlines journeys. Qualifying LOT-operated departures from EU airports can fall under European passenger-rights rules, while qualifying arrivals into the EU can also be covered because LOT is an EU carrier.
Read the European Union guideUnited Kingdom
UK261
£220–£520 in qualifying cases
LOT operates services from the United Kingdom, including London Heathrow. Qualifying departures from UK airports can fall under UK261, subject to the applicable route and disruption conditions.
Read the United Kingdom guideCanada
APPR
Compensation can apply in qualifying cases
LOT operates journeys involving Canada, including Toronto. Canada's Air Passenger Protection Regulations can therefore apply to qualifying LOT journeys to, from or within Canada.
Read the Canada guideSaudi Arabia
GACA
Passenger rights on qualifying Saudi journeys
LOT operates journeys involving Saudi Arabia, including Riyadh. Qualifying departures from Saudi airports can bring Saudi Arabia's GACA passenger-rights protections into scope.
Read the Saudi Arabia guideTürkiye
SHY-YOLCU
TRY equivalent of €100–€600
LOT operates flights involving Türkiye, including Istanbul. Qualifying departures from airports in Türkiye can fall under SHY-YOLCU, subject to the route, disruption and actual operating carrier.
Read the Türkiye guideThailand
CAAT 101
THB 1,500–4,500 in qualifying cases
Thailand's CAAT Regulation No. 101 can apply to qualifying scheduled LOT Polish Airlines departures from Thailand. The disruption type, delay length, flight distance and other regulatory conditions determine the available rights.
Read the Thailand guideIndia
India DGCA
Fare-based compensation subject to INR limits
India’s DGCA passenger-rights rules can apply to qualifying flights within, to or from India, including flights operated by foreign airlines. Delay may create assistance rights without a standalone fixed cash award; some cancellations, involuntary denied boarding and qualifying missed connections have separate conditions and statutory fare-based limits. The actual operating carrier, dates and disruption facts must be checked.
Read the India guideFlight disruptions
What happened to your LOT Polish Airlines flight?
Delayed flight
A significant arrival delay may qualify depending on the route, applicable passenger-rights rules and cause of the disruption.
Cancelled flight
Cancellation rights can depend on notice timing, the reason for cancellation and any alternative journey offered.
Denied boarding
Involuntary denied boarding can create compensation, alternative travel, refund and care rights in qualifying circumstances.
Missed connection
A connecting journey booked as one itinerary may qualify when a disruption causes you to reach your final destination significantly late.
Important conditions
What can affect your eligibility?
The LOT Polish Airlines name or LO flight number alone does not determine which passenger-rights rules apply. Travaro checks the actual operating carrier, route, direction of travel, booking structure and disruption before applying the relevant framework.
EC261 is central to LOT journeys
As an EU airline based in Poland, LOT operates many journeys that can fall within European passenger-rights protections based on EC261.
UK departures can bring UK261 into scope
LOT operates from United Kingdom airports, including London Heathrow. Qualifying UK departures can therefore fall under UK261.
Canada journeys can bring APPR into scope
LOT operates journeys involving Canada, including Toronto. Qualifying journeys can therefore fall under Canada's Air Passenger Protection Regulations.
Saudi departures can bring GACA rules into scope
LOT operates journeys involving Saudi Arabia, including Riyadh. Qualifying Saudi departures can therefore bring GACA passenger-rights protections into scope.
Türkiye departures can bring SHY-YOLCU into scope
LOT operates flights involving Türkiye, including Istanbul. Qualifying departures from Türkiye can fall under SHY-YOLCU.
The operating carrier still matters
A LOT booking may include a segment operated by a partner airline. Passenger-rights coverage can depend on which airline actually operated the affected flight.
Final arrival delay can be decisive
For qualifying delays and protected connecting journeys, compensation can depend on when you reached your final destination rather than only the delay of the first affected flight.
Cancellation notice timing matters
For EC261 and UK261 cancellation claims, when you were informed and the alternative journey offered can affect fixed-compensation entitlement.
Disruption cause remains important
Weather, air traffic restrictions and other extraordinary circumstances can affect fixed compensation. Airline-controlled operational disruptions may be treated differently.
Thailand departures can fall under CAAT 101
Qualifying scheduled LOT Polish Airlines departures from Thailand can be assessed under Thailand's CAAT Regulation No. 101. Delay length, disruption type, distance and other regulatory conditions still need to be checked.
India journeys are assessed under DGCA rules
Qualifying departures and arrivals involving India, and domestic flights within India, require a DGCA assessment. Delay assistance is different from capped cancellation or denied-boarding compensation; the operating airline, advance notice and alternative travel matter.
What to keep
Keep a clear record of the journey
Keep records showing your complete LOT Polish Airlines journey, which airline actually operated each segment, what happened during the disruption and when you ultimately reached your final destination.
Your LOT Polish Airlines booking confirmation and complete itinerary.
Boarding passes, e-tickets or other proof of travel for each segment.
The actual operating airline for the disrupted flight.
Emails, text messages or app notifications about the disruption.
Any explanation LOT or the operating carrier provided.
The time you were informed about a cancellation or significant schedule change.
Details and timings of replacement flights, rerouting or alternative travel.
Your actual arrival time at the final destination.
Itemised receipts for reasonable meals, accommodation or local transport where relevant.
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If you choose to proceed, provide the passenger information and supporting documents required for the case.
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Keep exploring
Related flight compensation guides
European Union flight compensation
Understand EC261 delay, cancellation, denied-boarding, connecting-flight and passenger-rights rules.
Delayed flight compensation
See how final arrival delay, route, operating carrier and disruption cause can affect compensation.
Cancelled flight compensation
Understand how cancellation notice, alternative travel and final arrival delay can affect passenger rights.
Thailand flight compensation
Understand Thailand's CAAT Regulation No. 101 for qualifying scheduled departures from Thailand.
India flight compensation
See when India’s DGCA rules provide care, refund, alternative-travel rights or qualifying fare-based compensation.
Check your journey
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