Qantas flight disrupted? Don’t miss out on compensation.
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At a glance
Qantas compensation guide
The airline name alone does not determine your rights. Route, operating carrier and disruption details matter.
Quick answer
Could your flight qualify?
You may be entitled to compensation or other passenger rights after an eligible Qantas delay, cancellation, involuntary denied boarding or disrupted connection. Qantas operates services involving Canada, the United Kingdom and European Union, making route, direction of travel and operating carrier especially important when determining which rules apply.
On this page
Passenger rights
Which passenger rights could apply?
Qantas is an Australian airline with a large international network. Its home country alone does not determine your passenger rights. Flights involving Canada can fall under APPR, while Qantas-operated departures from the European Union or United Kingdom can bring EC261 or UK261 into scope.
Canada
APPR
Delay/cancellation: up to CAD 1,000 · Denied boarding: up to CAD 2,400
Canada's Air Passenger Protection Regulations apply broadly to flights to, from and within Canada. Qantas operates services involving Vancouver, so qualifying Qantas journeys can fall within APPR.
Read the Canada guideEuropean Union
EC261
€250–€600 in qualifying cases
A qualifying Qantas-operated flight departing from an EU airport can fall under EC261. Because Qantas is not an EU carrier, a Qantas-operated flight arriving into the EU from outside the covered area is generally not covered merely because it lands in the EU.
Read the European Union guideUnited Kingdom
UK261
£220–£520 in qualifying cases
Qantas-operated departures from the United Kingdom can fall under UK261. Because Qantas is not a UK or EU carrier, an inbound Qantas-operated flight from outside the UK is generally outside UK261 merely because it arrives in the United Kingdom.
Read the United Kingdom guideThailand
CAAT 101
THB 1,500–4,500 in qualifying cases
Thailand's CAAT Regulation No. 101 can apply to qualifying scheduled Qantas departures from Thailand. The disruption type, delay length, flight distance and other regulatory conditions determine the available rights.
Read the Thailand guideFlight disruptions
What happened to your Qantas flight?
Delayed flight
A significant arrival delay may qualify depending on the route, applicable passenger-rights rules and cause of the disruption.
Cancelled flight
Cancellation rights can depend on notice timing, the reason for cancellation and any alternative journey offered.
Denied boarding
Involuntary denied boarding can create compensation, alternative travel, refund and care rights in qualifying circumstances.
Missed connection
A connecting journey booked as one itinerary may qualify when a disruption causes you to reach your final destination significantly late.
Important conditions
What can affect your eligibility?
Qantas operates long-haul journeys across several passenger-rights markets. Departure airport, destination, operating carrier, booking structure and direction of travel therefore need to be considered together.
The route determines the framework
A Qantas journey involving Canada can fall under APPR. A Qantas-operated departure from the European Union or United Kingdom can also bring EC261 or UK261 into scope.
Direction of travel matters
Qantas is an Australian carrier. A Qantas-operated departure from a protected EU or UK airport can fall under European or UK passenger-rights rules, while the corresponding inbound journey from Australia generally does not receive the same coverage.
The operating carrier matters
A Qantas booking can include codeshare or partner-operated flights. The airline actually operating the disrupted flight can affect which passenger-rights rules apply.
Final arrival delay can matter
For qualifying compensation claims, the relevant delay can be how late you ultimately arrive at the final destination on your protected itinerary rather than only the delay of one flight segment.
The cause of the disruption matters
Passenger-rights frameworks distinguish between different causes of disruption. Weather, air traffic restrictions and other circumstances outside the airline's control can be treated differently from disruptions attributable to the airline.
Connections require the complete itinerary
If a Qantas disruption causes you to miss a connection, the booking structure, operating carriers, replacement travel and final arrival delay can all affect the assessment.
Thailand departures can fall under CAAT 101
Qualifying scheduled Qantas departures from Thailand can be assessed under Thailand's CAAT Regulation No. 101. Delay length, disruption type, distance and other regulatory conditions still need to be checked.
What to keep
Keep a clear record of the journey
Keep records showing the complete Qantas itinerary, the airline operating each segment, what you were told about the disruption and when you eventually reached your destination.
Your Qantas booking confirmation and complete itinerary.
Boarding passes or other proof of travel for each relevant flight.
The flight number and operating airline for every affected segment.
Qantas emails, text messages or app notifications about the disruption.
Any explanation provided for the delay, cancellation or denied boarding.
Details of replacement flights, rerouting or alternative transport offered.
Your actual arrival time at the final destination.
Itemised receipts for reasonable meals, accommodation or local transport expenses where relevant.
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Keep exploring
Related flight compensation guides
Canada flight compensation
Understand APPR compensation, rebooking, refunds and passenger rights for flights involving Canada.
European Union flight compensation
Understand EC261 compensation and passenger rights for qualifying journeys involving the European Union.
UK flight compensation
Understand UK261 compensation and passenger rights for qualifying journeys involving the United Kingdom.
Thailand flight compensation
Understand Thailand's CAAT Regulation No. 101 for qualifying scheduled departures from Thailand.
Check your journey
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