SAS flight disrupted? Don’t miss out on compensation.
We handle the airline. No win, no fee.
Free compensation check · No upfront payment
At a glance
SAS compensation guide
The airline name alone does not determine your rights. Route, operating carrier and disruption details matter.
Quick answer
Could your flight qualify?
You may be entitled to compensation for an eligible SAS delay, cancellation, involuntary denied boarding or disrupted connection. European passenger-rights rules cover many SAS journeys, while UK261 or Canada's APPR may also apply depending on your route and actual operating carrier.
On this page
Passenger rights
Which passenger rights could apply?
SAS is Scandinavia's major network airline, operating extensively from Denmark, Sweden and Norway across Europe and long-haul markets. European passenger-rights rules are therefore especially important, while journeys involving the United Kingdom or Canada can bring UK261 or Canada's APPR into scope.
Europe / EEA
EC261
€250–€600 in qualifying cases
European passenger-rights protections based on EC261 are central to many SAS journeys. Qualifying departures from covered European airports can fall within the framework, with route, destination and operating carrier determining the precise coverage.
Read the Europe / EEA guideUnited Kingdom
UK261
£220–£520 in qualifying cases
Qualifying SAS-operated departures from United Kingdom airports can fall under UK261. Route direction and the actual operating carrier remain important.
Read the United Kingdom guideCanada
APPR
Compensation can apply in qualifying cases
SAS currently serves Toronto and sells journeys involving Canada. Canada's Air Passenger Protection Regulations apply broadly to flights to, from and within Canada, including connecting flights.
Read the Canada guideThailand
CAAT 101
THB 1,500–4,500 in qualifying cases
Thailand's CAAT Regulation No. 101 can apply to qualifying scheduled SAS departures from Thailand. The disruption type, delay length, flight distance and other regulatory conditions determine the available rights.
Read the Thailand guideFlight disruptions
What happened to your SAS flight?
Delayed flight
A significant arrival delay may qualify depending on the route, applicable passenger-rights rules and cause of the disruption.
Cancelled flight
Cancellation rights can depend on notice timing, the reason for cancellation and any alternative journey offered.
Denied boarding
Involuntary denied boarding can create compensation, alternative travel, refund and care rights in qualifying circumstances.
Missed connection
A connecting journey booked as one itinerary may qualify when a disruption causes you to reach your final destination significantly late.
Important conditions
What can affect your eligibility?
An SAS flight number alone does not determine your rights. SAS operates a large connecting network and participates in airline partnerships, so Travaro checks the operating carrier, route, booking structure, direction of travel and disruption before applying the relevant passenger-rights framework.
European rules are central to SAS journeys
SAS operates extensively across Scandinavia and Europe. Qualifying journeys can therefore fall within European passenger-rights protections based on EC261.
UK departures can bring UK261 into scope
Qualifying SAS-operated departures from United Kingdom airports can fall under UK261. Route direction and operating carrier should still be confirmed.
Canada journeys can bring APPR into scope
SAS currently serves Toronto. Canada's passenger-rights framework applies broadly to flights to, from and within Canada, including qualifying connecting itineraries.
The operating carrier matters
A journey sold by SAS can include flights operated by another airline through a codeshare or connecting arrangement. Passenger-rights coverage can therefore depend on which airline actually operated the affected flight.
Final arrival delay can be decisive
For qualifying delays and protected connecting journeys, entitlement can depend on when you reached your final destination rather than only the delay of one flight segment.
Cancellation notice timing matters
For EC261 and UK261 cancellation claims, when you were informed and the replacement journey offered can affect fixed-compensation entitlement.
Disruption cause still matters
Weather, air traffic restrictions and other extraordinary circumstances can affect fixed compensation. Airline-controlled operational problems may be treated differently.
Thailand departures can fall under CAAT 101
Qualifying scheduled SAS departures from Thailand can be assessed under Thailand's CAAT Regulation No. 101. Delay length, disruption type, distance and other regulatory conditions still need to be checked.
What to keep
Keep a clear record of the journey
Keep records showing your complete SAS journey, which airline operated each segment, what happened during the disruption and when you ultimately reached your final destination.
Your SAS booking confirmation and complete itinerary.
Boarding passes, e-tickets or other proof of travel for each segment.
The actual operating airline for the disrupted flight.
Emails, text messages or app notifications about the disruption.
Any explanation SAS or the operating carrier provided.
The time you were informed about a cancellation or significant schedule change.
Details and timings of replacement flights, rerouting or alternative travel.
Your actual arrival time at the final destination.
Itemised receipts for reasonable meals, accommodation or local transport where relevant.
Claim with Travaro
A simpler way to pursue your claim
Check your journey
Tell us your flight details and what happened. Travaro checks the passenger-rights rules that may apply.
Complete your claim
If you choose to proceed, provide the passenger information and supporting documents required for the case.
We handle the airline
Travaro reviews the claim, submits it when ready and manages airline follow-up while you track progress online.
We handle the airline. No win, no fee.
Keep exploring
Related flight compensation guides
European flight compensation
Understand EC261 delay, cancellation, denied-boarding, connecting-flight and passenger-rights rules.
Delayed flight compensation
See how final arrival delay, route, operating carrier and disruption cause can affect compensation.
Cancelled flight compensation
Understand how cancellation notice, alternative travel and final arrival delay can affect passenger rights.
Thailand flight compensation
Understand Thailand's CAAT Regulation No. 101 for qualifying scheduled departures from Thailand.
Check your journey
Your flight was disrupted. Don’t leave compensation behind.
No win, no fee. Track your claim online.
GET COMPENSATIONFree eligibility check · No upfront service fee