Turkish Airlines flight disrupted? Don’t miss out on compensation.
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At a glance
Turkish Airlines compensation guide
The airline name alone does not determine your rights. Route, operating carrier and disruption details matter.
Quick answer
Could your flight qualify?
You may be entitled to compensation for an eligible Turkish Airlines delay, cancellation, involuntary denied boarding or disrupted connection. SHY-YOLCU can apply to qualifying Turkish Airlines flights from or to Türkiye, while EC261, UK261, APPR, GACA and Oman CAA may also become relevant depending on your route and direction of travel.
On this page
Passenger rights
Which passenger rights could apply?
Turkish Airlines is a Turkish carrier with a large international network. That makes SHY-YOLCU especially important, while journeys involving the European Union, United Kingdom, Canada, Saudi Arabia or Oman can bring additional passenger-rights frameworks into scope.
Türkiye
SHY-YOLCU
TRY equivalent of €100–€600
Qualifying Turkish Airlines flights departing from or arriving in Türkiye can fall under SHY-YOLCU because Turkish Airlines is a Turkish carrier. The disruption type, final arrival impact and other regulatory conditions determine the applicable rights.
Read the Türkiye guideEuropean Union
EC261
€250–€600 in qualifying cases
A Turkish Airlines flight departing from an EU airport can fall under EC261. Because Turkish Airlines is a non-EU carrier, a flight arriving in the EU from Türkiye is generally not covered by EC261 solely on the basis of that arrival.
Read the European Union guideUnited Kingdom
UK261
£220–£520 in qualifying cases
A qualifying Turkish Airlines departure from a UK airport can fall under UK261. Turkish Airlines is not a UK or EU carrier, so inbound flights from Türkiye are treated differently.
Read the United Kingdom guideCanada
APPR
Delay/cancellation: CAD 400–1,000 · Denied boarding: CAD 900–2,400
Flights to or from Canada can fall under the APPR. Compensation depends on the disruption circumstances, final arrival delay and the other conditions established by Canada's passenger-rights rules.
Read the Canada guideSaudi Arabia
GACA
About SAR 255–765 for qualifying delay cases
GACA passenger-rights rules apply to flights departing from Saudi Arabian airports whether the carrier is Saudi or foreign. Qualifying Turkish Airlines departures from Saudi Arabia can therefore fall within GACA.
Read the Saudi Arabia guideOman
Oman CAA
OMR 108–260 in qualifying cases
Oman's Passenger Rights Protection Regulation can apply to qualifying flights departing from Oman. For foreign airlines, an arrival into Oman is generally governed by the departure country's rules rather than Oman CAA solely because Oman is the destination.
Read the Oman guideThailand
CAAT 101
THB 1,500–4,500 in qualifying cases
Thailand's CAAT Regulation No. 101 can apply to qualifying scheduled Turkish Airlines departures from Thailand. The disruption type, delay length, flight distance and other regulatory conditions determine the available rights.
Read the Thailand guideMexico
Mexico LAC
Ticket-price percentages and statutory remedies in qualifying cases
Turkish Airlines operates passenger services involving Mexico. On qualifying services governed by Mexico's Civil Aviation Law, airline-attributable delays, cancellations and overbooking can trigger statutory assistance, refund or alternative-travel remedies and percentage-based compensation.
Read the Mexico guideIndia
India DGCA
Fare-based compensation subject to INR limits
India’s DGCA passenger-rights rules can apply to qualifying flights within, to or from India, including flights operated by foreign airlines. Delay may create assistance rights without a standalone fixed cash award; some cancellations, involuntary denied boarding and qualifying missed connections have separate conditions and statutory fare-based limits. The actual operating carrier, dates and disruption facts must be checked.
Read the India guideFlight disruptions
What happened to your Turkish Airlines flight?
Delayed flight
A significant arrival delay may qualify depending on the route, applicable passenger-rights rules and cause of the disruption.
Cancelled flight
Cancellation rights can depend on notice timing, the reason for cancellation and any alternative journey offered.
Denied boarding
Involuntary denied boarding can create compensation, alternative travel, refund and care rights in qualifying circumstances.
Missed connection
A connecting journey booked as one itinerary may qualify when a disruption causes you to reach your final destination significantly late.
Important conditions
What can affect your eligibility?
The Turkish Airlines name alone does not determine entitlement. Travaro checks where the journey started, where it ended, which airline operated the affected flight, what caused the disruption and when you ultimately reached your final destination.
Turkish Airlines flights from Türkiye can fall under SHY-YOLCU
Qualifying Turkish Airlines departures from Turkish airports are within Türkiye's passenger-rights framework.
Turkish Airlines arrivals into Türkiye can also be covered
Because Turkish Airlines is a Turkish carrier, qualifying Turkish Airlines-operated flights arriving in Türkiye can also fall under SHY-YOLCU.
EU departures can bring EC261 into scope
A Turkish Airlines flight leaving an EU airport can fall under EC261 even though Turkish Airlines itself is not an EU carrier.
UK departures can bring UK261 into scope
A Turkish Airlines flight departing from a UK airport can fall under UK261. Flights travelling in the opposite direction must be assessed differently because Turkish Airlines is not a UK or EU carrier.
Canada routes can bring APPR into scope
Flights to or from Canada can be protected by Canada's APPR regardless of Turkish Airlines being a foreign carrier.
Saudi departures can bring GACA into scope
GACA covers flights departing Saudi airports operated by national or foreign carriers, so qualifying Turkish Airlines departures from Saudi Arabia can be protected.
The operating carrier matters
Codeshare and connecting journeys can include flights operated by another airline. Check the 'Operated by' information because passenger-rights coverage can change with the actual carrier.
Final arrival delay matters
For qualifying delays and protected connecting journeys, the time you reached your final destination can matter more than the delay of a single segment.
Cancellation notice matters
Your rights can change depending on when you were informed about the cancellation, why it happened and what alternative journey Turkish Airlines offered.
Extraordinary circumstances can affect compensation
Severe weather, air-traffic restrictions and other genuine events outside the airline's control can affect fixed-compensation entitlement, although other passenger rights may remain.
Thailand departures can fall under CAAT 101
Qualifying scheduled Turkish Airlines departures from Thailand can be assessed under Thailand's CAAT Regulation No. 101. Delay length, disruption type, distance and other regulatory conditions still need to be checked.
Mexico's Civil Aviation Law can apply on qualifying Mexico services
Turkish Airlines services involving Mexico can also need to be assessed under Mexico's Civil Aviation Law, including the airline's registered compensation policy for attributable delays and the statutory remedies that apply after serious delays, cancellations or overbooking.
India journeys are assessed under DGCA rules
Qualifying departures and arrivals involving India, and domestic flights within India, require a DGCA assessment. Delay assistance is different from capped cancellation or denied-boarding compensation; the operating airline, advance notice and alternative travel matter.
What to keep
Keep a clear record of the journey
Keep records that establish the complete journey, the actual operating carrier, what happened and when you ultimately reached your destination.
Your Turkish Airlines booking confirmation and complete itinerary.
Boarding passes or e-tickets for every affected segment.
The Turkish Airlines flight number and scheduled departure date.
Any 'Operated by' information for codeshare or connecting flights.
Turkish Airlines emails, text messages or app notifications about the disruption.
Any explanation provided for the delay, cancellation or denied boarding.
The time you were informed about a cancellation or schedule change.
Replacement-flight or alternative-travel details.
Your actual arrival time at the final destination.
Itemised receipts for reasonable meals, accommodation or local transport where relevant.
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Keep exploring
Related flight compensation guides
Türkiye flight compensation
Understand SHY-YOLCU delay, cancellation, denied-boarding, connecting-flight and passenger-rights rules.
Delayed flight compensation
See how final arrival delay, route, operating carrier and disruption cause can affect compensation.
Cancelled flight compensation
Understand how cancellation notice, replacement travel and final arrival delay can affect passenger rights.
Oman flight compensation
Understand Oman's Passenger Rights Protection Regulation for qualifying delays, cancellations and denied boarding.
Thailand flight compensation
Understand Thailand's CAAT Regulation No. 101 for qualifying scheduled departures from Thailand.
Mexico flight compensation
Understand Mexico's Civil Aviation Law and the remedies that can apply to qualifying airline-attributable delays, cancellations and overbooking.
India flight compensation
See when India’s DGCA rules provide care, refund, alternative-travel rights or qualifying fare-based compensation.
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