Viva flight disrupted? Don’t miss out on compensation.
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At a glance
Viva compensation guide
The airline name alone does not determine your rights. Route, operating carrier and disruption details matter.
Quick answer
Could your flight qualify?
You may have compensation or other remedies after a qualifying Viva delay, cancellation or involuntary denied boarding. Mexico's rules use delay thresholds, airline compensation policies and percentages of the ticket price rather than one universal fixed amount.
On this page
Passenger rights
Which passenger rights could apply?
Viva is a Mexican airline, so Mexico's Civil Aviation Law is the primary Travaro framework for qualifying services governed by Mexican aviation law. The disruption cause, delay length and remedy selected can change the outcome, and international or codeshare journeys may require another framework to be checked as well.
Flight disruptions
What happened to your Viva flight?
Delayed flight
A significant arrival delay may qualify depending on the route, applicable passenger-rights rules and cause of the disruption.
Cancelled flight
Cancellation rights can depend on notice timing, the reason for cancellation and any alternative journey offered.
Denied boarding
Involuntary denied boarding can create compensation, alternative travel, refund and care rights in qualifying circumstances.
Missed connection
A connecting journey booked as one itinerary may qualify when a disruption causes you to reach your final destination significantly late.
Important conditions
What can affect your eligibility?
Mexico's rules depend on the reason for the disruption, the length of the delay and which statutory remedy the passenger chooses. Travaro also checks the actual operating carrier and the full itinerary.
The disruption cause matters
The statutory delay and cancellation compensation described under Mexico's Civil Aviation Law applies where the disruption is attributable to the airline.
One to four hours uses the airline's registered policy
For an attributable delay of more than one hour and less than four hours, the airline's registered compensation policy governs the applicable discounts, food, beverages or other benefits.
Two to four hours has a 7.5% minimum
If the attributable delay is more than two hours but less than four hours, the discount or compensation cannot be less than 7.5% of the ticket price.
More than four hours unlocks cancellation remedies
The passenger can choose among refund, first-available substitute travel with care, or later travel. The refund and later-travel options include compensation of at least 25% under the statutory conditions.
Overbooking uses the cancellation remedies
After volunteers are sought, an involuntarily denied passenger can use the remedies linked to an airline-attributable cancellation.
The operating carrier still matters
On codeshare or partner journeys, the airline shown on the ticket can differ from the carrier that actually operated the affected flight. That can affect which passenger-rights rules apply.
International journeys can involve another framework
A journey involving Mexico can also need to be assessed under another passenger-rights system depending on the route, direction of travel and operating carrier.
What to keep
Keep a clear record of the journey
Keep enough information to establish the Viva journey, the cause and length of the disruption, what the airline offered and what happened to your travel plans.
Booking confirmation, ticket and complete itinerary.
Boarding pass or evidence that you presented yourself for travel on time.
The VB flight number, scheduled date and actual operating carrier.
Airline emails, messages or app notifications about the disruption.
Any explanation provided for the delay, cancellation or denied boarding.
The airline's compensation-policy information and details of any voucher, refund or alternative travel offered.
Replacement-flight details, actual arrival time and relevant expense receipts.
Claim with Travaro
A simpler way to pursue your claim
Check your journey
Tell us your flight details and what happened. Travaro checks the passenger-rights rules that may apply.
Complete your claim
If you choose to proceed, provide the passenger information and supporting documents required for the case.
We handle the airline
Travaro reviews the claim, submits it when ready and manages airline follow-up while you track progress online.
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Keep exploring
Related flight compensation guides
Mexico flight compensation
Understand Mexico's Civil Aviation Law, delay thresholds and the remedies that can apply to qualifying disruptions.
Delayed flight compensation
See how delay length, route, operating carrier and disruption cause can affect compensation.
Cancelled flight compensation
Understand how cancellation remedies, replacement travel and disruption cause can affect passenger rights.
Check your journey
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